Job Summary 

Archetype Services is currently seeking a new Field Service Engineer. The right person will be an individual with motivation for learning new technology, have a knack for troubleshooting + programming different types of control systems, and always strives for high levels of product knowledge and customer service. Work as an integral part of a creative, result-oriented, dedicated team that collaborates closely. Our culture thrives on collaboration, inclusiveness, humility and understanding the value of reputation.


Archetype Services is responsible for performing factory-certified start-ups, programming, troubleshooting and ongoing maintenance of lighting and building automation control systems. Our Field Service Engineers work with contractors, designers, engineers, and end-users to configure control systems to meet code compliance and specificized unique expectations while maintaining concise communication with all parties. A successful Field Service Engineer will not be afraid to ask the right questions to understand the system design intent and the client+rsquo;s needs. 


Archetype Services currently supports the following controls manufacturers: LeGrand DLM + WattstopperPlus, Signify Dynalite + Interact Pro Scalable, Pharos, Color Kinetics, Bubblynet and more. Training is provided for each manufacturer and is ongoing throughout the Field Service+rsquo;s Engineer+rsquo;s tenure.


 

Responsibilities and Duties 

+middot; Provision and troubleshoot control systems serviced by Archetype Services and as designed per electrical plans/energy code

+middot; Coordinate with on-site contractors and facility managers to ensure proper system installation 

+middot; Integrate control products with 3rd party systems 

+middot; Identify and mitigate risks and customer impact; manage escalations; anticipate and make tradeoffs; and balance business needs with technical and project constraints 

+middot; Troubleshoot unresponsive devices/systems or work directly with manufacturers on replacement or repair 

+middot; Capture and share best-practice knowledge 

+middot; Over-communicate, be passionate, be flexible, be innovative, be customer focused, and be honest 

 

Qualifications and Skills 

+middot; Strong customer service, verbal, and written communication skills 

+middot; Experience with troubleshooting electrical systems and proficient with signal flow, equipment functionality, and programming

+middot; Experience in low-voltage system installation and/or setup, including but not limited to lighting control, technical theater, high-end home automation, computer networking experience is a plus, but not required.

+middot; Demonstrated ability to troubleshoot complex issues with minimal assistance; solution focused 

+middot; Ability to organize and manage time effectively under strict timelines within a fast-paced environment 

+middot; Comfortable interacting with and understanding the client+rsquo;s needs and managing expectations with various ranges of customers from different backgrounds and understandings.

+middot; Proficient in computer operation skills including file management, Outlook/Skype and other interpersonal communications software, web navigation, and Microsoft-based productivity software.

+middot; Expectation of travelling 60% of time once factory certified.

+middot; Must have a reliable vehicle with valid driver's license + insurance


Benefits

+middot; Milage Covered

+middot; Cell Phone