Service Technician III

ACT ENTERTAINMENT

JOB DESCRIPTION

LOCATION: Cincinnati, OH



THE OPPORTUNITY

For over 40 years, ACT Entertainment has helped shape the future of the entertainment industry through innovation built to last. As a Service Technician III, you'll be a senior technical voice on the Service Team +mdash; tackling the toughest repairs, training the next generation of technicians, and setting the standard for quality that keeps our customers coming back. If you're ready to take real ownership of your craft and make a lasting impact on the team, this is your next move.

WHAT YOU'LL DO

Provide expert service and support across your assigned ACT product lines.
Diagnose and repair electronic and mechanical components, bringing damaged or malfunctioning equipment back to peak performance.
Drive quality control on new and demo equipment, ensuring the sales team is always show-ready.
Verify the quality of every repaired or serviced unit before it goes back into the field.
Deliver responsive customer support by phone and CRM system, including after-hours support as needed.
Prioritize and manage repair workflows, keeping customers and stakeholders informed every step of the way.
Maintain accurate, organized records of labor performed and inventory used.
Create and maintain internal and external service documentation that keeps the team and customers aligned.
Travel to conduct on-site service when the job calls for it.
Lead service training sessions, sharing your expertise to help others grow.
Champion a clean, organized, and safe work environment.
Take on additional projects and responsibilities as the team's needs evolve.
TEAM STRUCTURE

This role has no direct supervisory responsibilities +mdash; but as a senior technician, you'll play a key role in mentoring and training others on the team.

WHAT YOU BRING

A high school diploma, GED, or equivalent hands-on experience.
At least 2 years of experience in live event production (fixture or electronics installation, maintenance, or repair) +mdash; or 1+ year as a Service Technician II at ACT Entertainment.
Comfort navigating Windows and Microsoft Office.
A natural problem-solver's instinct for troubleshooting, diagnosing, and repairing complex equipment.
Hands-on proficiency with diagnostic and repair tools +mdash; multimeter, oscilloscope, DMX tester, soldering equipment.
Sharp attention to detail, ensuring every part is installed and maintained to the highest standard.
The ability to juggle multiple priorities and thrive in a team-oriented environment.
Confidence reading and interpreting circuit diagrams.
Strong self-management skills, balancing independent work with team collaboration.
Clear, professional communication with customers and colleagues alike.
Flexibility to work nights and/or weekends as needed.
Willingness to travel up to 10%, based on customer support and training needs.


PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Occasionally required to stand.
Occasionally required to walk.
Continually required to utilize hand and finger dexterity.
Occasionally required to climb, balance, bend, stoop, kneel or crawl.
Occasionally works near moving mechanical parts.
While performing the duties of this job, the noise level in the work environment is usually quiet.
The employee must lift and/or move up to 50 pounds.