Service Technician II
ACT ENTERTAINMENT
JOB DESCRIPTION
LOCATION: Cincinnati, OH
THE OPPORTUNITY
Every show, every stage, and every event depends on gear that works flawlessly +mdash; and that's where you come in. As a Service Technician II, you'll be the hands-on problem-solver keeping ACT Entertainment's product lines running at their best, blending sharp diagnostic skills with a commitment to quality that customers can count on. If you love figuring out what's wrong, fixing it right, and taking pride in the work, this role is built for you.
WHAT YOU'LL DO
Deliver expert, hands-on service and repair support across your assigned ACT product lines.
Diagnose and resolve issues in electronic and mechanical components, bringing damaged or malfunctioning equipment back to peak performance.
Drive quality control on new and demo equipment, making sure the sales team is always show-ready.
Verify the quality of every repaired or serviced unit before it heads back into the field.
Provide responsive, professional customer support through the CRM system.
Prioritize and manage repair workflows, keeping customers and stakeholders in the loop every step of the way.
Maintain accurate, organized records of labor performed and inventory used.
Champion a clean, organized, and safe work environment for yourself and your team.
Jump in on additional projects and responsibilities as the team's needs evolve.
TEAM STRUCTURE
This role has no direct supervisory responsibilities +mdash; it's an opportunity to sharpen your craft and grow your technical expertise.
WHAT YOU BRING
A high school diploma, GED, or equivalent hands-on experience.
At least 1 year of experience in live event production (fixture or electronics installation, maintenance, or repair) +mdash; or 6+ months as a Service Technician I at ACT Entertainment.
Comfort navigating Windows and Microsoft Office.
A natural problem-solver's instinct for troubleshooting, diagnosing, and repairing complex equipment.
Hands-on skill with diagnostic and repair tools +mdash; multimeter, oscilloscope, DMX tester, soldering equipment.
Sharp attention to detail, ensuring every part is installed and maintained to the highest standard.
The ability to juggle multiple priorities and thrive in a team-oriented environment.
Confidence reading and interpreting circuit diagrams.
Strong self-management skills, balancing independent work with team collaboration.
Clear, professional communication with customers and colleagues alike.
Flexibility to work nights and/or weekends as needed.
TRAVEL REQUIREMENTS:
Ability to travel up to 10%, within the US and Canada, as required by the role, dependent upon customer support and training needs.
Must have or be able to obtain a valid passport and driver+rsquo;s license.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Occasionally required to stand.
Occasionally required to walk.
Continually required to utilize hand and finger dexterity.
Occasionally required to climb, balance, bend, stoop, kneel or crawl.
Occasionally works near moving mechanical parts.
While performing the duties of this job, the noise level in the work environment is usually quiet.
The employee must lift and/or move up to 50 pounds.
