The Front of House (FOH) Manager will oversee audience services and guest experience during performances and events. The FOH Manager will supervise ushers, volunteers, and part-time staff to ensure smooth lobby, concessions, and event operations.
ABOUT BLACKROCK CENTER FOR THE ARTS:
Nestled in the Germantown Town Center, BlackRock Center for the Arts (BlackRock Center) stands as the leading venue for performing and visual arts in Upper Montgomery County, MD. We are dedicated to enriching our community by providing accessible and high-quality cultural and creative experience to the most diverse unincorporated city in the country. BlackRock programs include free art galleries featuring exquisite exhibitions, exceptional live performances, and a wide range of arts education classes designed for all ages and skill levels. At BlackRock Center, we celebrate the vibrant spirit of our community through engaging events and programs that bring people together.
JOB DUTIES AND RESPONSIBILITIES:
The Front of House Manager will:
Oversee front-of-house operations during performances, events, and rentals.
Supervise, train, and support ushers and volunteers.
Welcome patrons and ensure a positive, inclusive audience experience.
Manage audience seating, ticket scanning, accessibility needs, and crowd flow.
Respond promptly and professionally to patron questions, concerns, and emergencies.
Oversee concessions and bar operations, including cash handling and responsible alcohol service.
Ensure FOH areas (lobby, concessions, restrooms, theater entrances) are clean, safe, and inviting before, during, and after events.
Collaborate with administrative and technical staff to ensure smooth event execution.
Maintain incident and event reports following each event.
EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:
Prior experience in customer service, hospitality, or event management (arts or nonprofit experience a plus).
Effective interpersonal and communication skills.
Ability to lead teams and work collaboratively.
Calm, professional presence in high-pressure situations.
Knowledge of accessibility and inclusive service practices preferred.
Cash handling and basic point of sale (POS) skills.
Familiarity with alcohol service and compliance (Alcohol Awareness certification a plus).
Commitment to BlackRock+rsquo;s mission and values.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Walking and standing for extended periods.
Ability to climb stairs frequently.
Ability to lift up to 30 lbs.
Flexible schedule, including evenings, weekends, and holidays as required by events.
EQUAL OPPORTUNITY EMPLOYER
BlackRock Center for the Arts has an institutional commitment to the principle of diversity. In that spirit, we welcome applications from all qualified individuals without regard to race, religion, creed, color, gender, sexual orientation, age, disability, or national origin.
