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Job Title: Box Office Supervisor - Harry Potter: A Hogwarts Express Adventure

Division/Department: Rail Events Productions/Front of House

Reports To: Rail Events Productions/ FOH Manager

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Compensation: $23.00/hr


Job Summary

The Box Office Supervisor is responsible for setting the tone for the event, so efficiency and friendliness are essential. The position is responsible for warmly greeting customers, confirming reservations, redeeming tickets, and directing patrons as needed. The Box Office Supervisor manages responsibilities with a balance of patience and a sense of urgency, works well under pressure, has strong multi-tasking skills, and, most importantly, has a pleasant demeanor.


Essential Duties and Responsibilities

Act as an example to, and assist in leading, the Box Office team responsible for ticketing

Act as a liaison between the Customer Service Agents and the FOH + Business Manager

Welcome customers and assist the team with any service needs

Handle customer inquiries and ensure a pleasant customer experience

Confirm reservations, ensuring passengers have arrived at the appropriate date and time

Make any necessary updates to customer information, enter the system, and ensure that proper information has been punched in before delivering tickets

Assist customers with rebooking missed departures or seating issues, and make reservation adjustments to orders with incorrect ticket products

Acquire knowledge of on-board experience, performance highlights, and venue facilities, and act as the point of reference for guests who need assistance or event information

Assist in the general care of the ticketing area, including keeping a clean and orderly space

Maintain a safe, welcoming, positive, and inclusive working environment and advise other management on related concerns

Other duties as assigned


Qualifications

Front desk, reservation, and customer service experience preferred

Ability to learn the Etix Ticketing platform with efficiency and competency

Strong leadership and communication skills

Excellent customer service skills

Basic computer skills

Ability to work weekends and evenings

Possess a well-spoken manner in personal communications

Self-motivation and attention to details

Must be 18 or over


Work Environment

The majority of time is spent in a ticketing office setting

Varied schedule requiring evenings, weekends, overtime, and holidays

Able to stand for prolonged periods of time

Varying temperatures and weather conditions, both indoor and outdoor

Able to stand and walk on uneven or unsteady surfaces aboard a moving train

Time spent in and around active railroad yard(s)



What'S in it for you

Serve others and create a world of make-believe and magic

Great industry pay and a chance to build upon your theater network and make lifelong connections

Enrich and positively impact the experience for all, big and small

Be part of an inclusive team in a supportive environment with high expectations for yourself and your fellow teammates


Working on Harry PotterTM: A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people on-site every day and the possibility of over 2,000 guests, our days can be fast-paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.



Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.

All characters and elements Warner Bros. Entertainment Inc. Publishing Rights JKR.