Lead and oversee all FOH operations for assigned News-Journal Center (NJC) performances and events, ensuring an exceptional patron experience and smooth execution.
Recruit, onboard, and train a highly capable volunteer team for all Front of House positions, fostering a knowledgeable, guest-focused, and service-oriented workforce.
Serve as House Manager for various Shows + Events, including managing the lobby and audience seating areas, overseeing FOH personnel, addressing patron concerns and completing nightly reports.
Assist NJC Director in scheduling volunteers and paid personnel, including Bartenders, Custodial Services, Campus Safety, Daytona Beach Police, and additional event support partners.
Partner closely with the Box Office Manager as an operational expert, providing leadership, guidance, and coverage as needed to support seamless ticketing and guest services.
Serve as assistant Event Contact, post booking, for designated events as needed, providing hands-on operational support, guiding event flow, ensuring proper venue setup and breakdown, and maintaining proactive, professional communication with clients, internal teams, and production staff. Distribute clear and timely communication regarding event schedules, operational updates, and any changes to all relevant stakeholders.
Develop, maintain, and enforce comprehensive Standard Operating Procedures (SOPs) for all Front of House roles to ensure consistency, efficiency, and adherence to best practices across events.
Oversee and support the proper maintenance, organization, and stewardship of event-related equipment, ensuring readiness and longevity of resources, including submitting work orders as needed.
Ensure the consistent enforcement of venue policies, patron guidelines, and safety regulations during all shows and events to maintain a safe and welcoming environment.
Other duties and special projects as assigned and directed by the President or their designee.

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