Service Manager for AV Systems and Client Support
Location: Long Island, NY (Onsite)
Compensation: $80,000 to $95,000 plus incentives
Employment Type: Full Time, Exempt
Our client is seeking an experienced Service Manager to lead and grow their AV service and preventative maintenance programs. This role owns day to day service operations, technician management, and client relationships while driving recurring service revenue and operational excellence. The Service Manager serves as the central link between clients, technicians, project teams, and leadership in a fast paced, service driven environment.
Responsibilities:
Develop, manage, and grow service and preventative maintenance agreement programs
Drive recurring service revenue through renewals, upsells, and new client relationships
Oversee daily service operations including intake, prioritization, scheduling, escalation, and resolution
Manage and support service technicians, schedules, performance, and field activity
Partner with leadership on technician training, development, and accountability
Serve as the primary point of contact for service clients, providing clear communication on scope, timelines, and resolution
Track service KPIs including response times, utilization, and job progress
Maintain accurate service documentation, work orders, and billing records
Identify and implement process improvements to increase efficiency and service quality
Promote a culture of responsiveness, accountability, and client satisfaction
Qualifications:
5 to 10 plus years of experience in commercial AV service, technical operations, or service management
Strong working knowledge of AV systems and troubleshooting (control, DSP, Audiovisual, conferencing, networking)
Experience managing service programs, maintenance agreements, and technician teams
Strong organizational skills with the ability to prioritize in a fast paced environment
Clear, professional communication skills and strong sense of ownership
Proficiency with ticketing systems, Microsoft Office, Google Workspace, and Excel
High School Diploma required; Associate's Degree in AV Technology or Operations preferred
CTS, CTS I, or CTS D certification preferred
Benefits:
Medical, Dental, Vision, and Life Insurance
Paid Time Off
Bonus Incentives
About Theater Outsource
TheaterOutsource.com is the entertainment industry's dedicated recruiting partner, connecting top tier talent with the companies that bring stages, venues, and experiences to life. From lighting and rigging to AV, scenic, and systems integration, we specialize exclusively in entertainment technology.
We work with manufacturers, integrators, and production companies nationwide, delivering permanent placements with no upfront cost and a 90-day guarantee.
We deliver the Talent.
