ASSISTANT BOX OFFICE MANAGER
Seasonal, Full-Time Non-Exempt

Reports to: Director of Patron Relations + Stewardship
Start Date: May 25, 2026 (dates subject to slight change)
End Date: September 13, 2026 (dates subject to slight change)
Housing: Shared Room, shared kitchen and bath in company housing
Compensation: $515/week + overtime, housing included
Hiring Schedule: Interviews will begin on or about January 19, 2026

Overview
Weston Theater Company (WTC) is designed to be a collaborative organization; employees forge interdepartmental relationships and contribute to a positive and supportive workplace through teamwork, flexibility, and goal-oriented cooperation. The successful candidate will be passionate and engaged in their area of expertise and will also demonstrate a willingness to help other departments if needed to fulfill WTC+rsquo;s mission: to create theater to engage, entertain, and inspire our ever-expanding community.

Weston Theater Company is located in rural southern Vermont. Having an appreciation for nature and a quiet small-town vibe for the summer is essential. What we lack in population density, public transportation, and urban conveniences is offset by the beauty of 400,000 acres of national forests, lakes, quintessential general stores, and a caring community.

Responsibilities include, but are not limited to:
Provide excellent customer service to patrons over the phone and at the box office;
Accurately process box office transactions via phone, email, and in person including:
Ticket and subscription sales, exchanges, and refunds;
Gift card redemption and sales;
Gift certificate redemption;
Merchandise and concession sales and inventory;
Daily and weekly tasks to maintain the efficiency and organization of the box office, sales department, and patron information, including:
Reviewing daily ticket, merchandise, and concessions deposits for accuracy;
Handle escalated or sensitive customer requests and/or complaints;
Understand and enforce Weston+rsquo;s Covid-19 protocols if needed when interacting with patrons;
Present and maintain a welcoming and safe environment for patrons;
Ensure the proper tracking of complimentary and discounted tickets;
Run various box office and daily sales reports;
Work in the box office during daytime hours and show shift for matinee and evening performances which includes:
Checking in all patrons;
Assisting house management with any accessible or unforeseen seating needs;
Selling walk up tickets and exchanging tickets for patrons that come to the wrong performance date or time at the door;
Providing an excellent experience for all patrons and especially our board members, subscribers, high level donors, and other VIPs
Be on site check-in for performances of outdoor Young Company show;
Assist patrons with seating for general admission events;
Liaise with House Manager and volunteer ushers;
Contribute to the organization and efficiency of the physical box office locations;
Responsibly manage patron payments; confirm daily cash amounts;
Assist in the upkeep, cleanup, and maintenance of work areas and equipment;
Provide support for special events or company projects as needed.

PREFERRED REQUIREMENTS:
Interest in customer/audience services, special events, and theater productions;
Experience with Patron Manager and other CRM tools is a plus;
Collaborative and consistent work ethic with the ability to maintain and exude pleasant, calm demeanor under intense schedules, workloads, and other personalities;
Must enjoy working with people and be interested in hospitality and community relations;
Excellent decision-making skills;
Excellent interpersonal, organizational, collaborative, and communication skills;
Experience in leadership positions and/or working with volunteers;
Computer literacy with emphasis on Office 365 preferred;
Ability to work irregular schedules, including evenings, with a positive attitude;
Ability to work well under stress;
At least 18 years of age;
Ability to thrive in a rural area with limited cell phone reception;
Valid driver+rsquo;s license preferred;
Located in rural Vermont, driving duties and commutes may vary so while a personal car is not required, having one is strongly advised.

Weston Theater Company is proud to be an Equal Opportunity Employer. We strongly encourage applicants from historically marginalized communities. WTC recognizes that historic institutional practices have led to an exclusionary and harmful environment for members of these communities, and is actively working to become a more diverse, anti-racist, inclusive organization. We acknowledge and welcome the complexity of the work ahead.

Full vaccinations for staff, creative team, and artists are mandatory for employment, as is adherence to all COVID-19 safety protocols. Proof of vaccination will be required upon first day of work.

To apply, send cover letter, resume, and three references to rlynch@westontheater.org. Please put +ldquo;Assistant Box Office Manager+rdquo; in the subject line.