Box Office Associate (Seasonal)
Spoleto Festival USA is one of America+rsquo;s leading performing arts festivals. Each spring, for 17 days and nights, the Festival fills Charleston+rsquo;s historic theaters, churches, and outdoor spaces with more than 150 performances in opera, theater, dance, and chamber, symphonic, choral, and jazz music. The 2026 Season will run from May 22 through June 7.
Spoleto is a 501(c)(3) nonprofit organization.
Job Description
Spoleto Festival USA is seeking a Box Office Associate to support ticketing operations leading up to and during the 2026 Festival. This seasonal, full-time position works closely with the Box Office Manager and Assistant Box Office Manager to ensure smooth day-to-day operations across ticketing, group sales, customer service, and merchandise fulfillment.
The ideal candidate is organized, adaptable, and service-minded, with a positive attitude and an interest in live events and the arts.
This is a seasonal role from December 2025 through June 27, 2026.
Position Type: Seasonal, full-time, exempt, not benefit-eligible
Hours: A standard 40-hour work week; including work nights, holidays, weekends, and extended hours as required; on-call during Festival period
Start Date: December 2025
End Date: June 27, 2026
Location: Charleston, SC (on-site)
Department: Public Relations + Marketing (PRMKT)
Reports to: Interim Assistant Box Office Manager
Responsibilities
Support the Box Office Manager and Assistant Box Office Manager with daily box office operations.
Assist the Assistant Box Office Manager with group sales reservations and ticket distribution.
Support the Box Office Manager with trade ticket order fulfillment.
Jump in to assist ticket agents during peak call volume or busy on-site periods.
May through June: help train seasonal box office staff and apprentices, and serve as an on-site lead at Festival venues.
Assist with merchandise fulfillment, shipping, and inventory management.
Provide administrative and logistical support for special events, promotions, and customer service initiatives.
Deliver exceptional service to patrons, donors, and internal departments.
Required Qualifications
Minimum of a high school diploma; bachelor+rsquo;s degree or equivalent experience in hospitality, ticketing, retail, or performing arts is preferred.
Strong organizational skills with a keen eye for detail and the ability to manage multiple tasks effectively.
Excellent customer service and communication skills with a calm, professional approach in a fast-paced environment with potential for frequent, rapid changes.
Proficient in Microsoft Office Suite, encompassing Word, Outlook, Excel, and Teams, as well as adept in utilizing additional type(s) of software.
Prior experience with Point-of-Sale or ticketing software preferred.
Passionate about people and able to handle challenges with a smile.
Experience in high-volume or upscale retail, service, or performing arts environments.
Interest in the performing arts and understanding of nonprofit operations.
Additional Requirements
Must be comfortable and able to work in the following conditions: low light or no light environments, standing for long periods of time, exposure to the elements, loud noise.
Physical requirements include significant focus and visual concentration on screens, frequent communication in various forms, and the need for stooping, kneeling, bending, standing, squatting/crouching, pushing/pulling, ascending/descending (platforms and stairs), reaching above the shoulders, lifting of up to 25 lbs., moving/pulling/pushing up to 50 lbs. with assistance if necessary, working at a desk for long periods, and using computer equipment. Reasonable accommodations will be provided in accordance with the ADA.
Ability to work in a constant state of alertness and in a safe manner.
Must be able to pass and maintain a clear background check.
Demonstrated commitment to fostering an equitable, accessible, and inclusive environment for Festival staff, artists, audiences, and communities.
Flexibility with work schedule, including work nights, holidays, weekends, and extended hours as required; on-call during Festival period. Ability to work long days, nights, and weekends with a positive attitude.
This position is based in Charleston, SC, and requires on-site presence.
Compensation: $680 per week.
Perks: Complimentary access for seasonal staff + a guest to select performances and events.
To apply: Please send a resume and cover letter to careers@spoletousa.org with the subject line +ldquo;Box Office Associate+rdquo;. No phone calls, please.
Spoleto Festival USA is an equal opportunity employer and committed to diversity in hiring. Equity is central to our culture, mission, and who we are as an arts organization. Spoleto Festival USA does not discriminate in employment on the basis of an individual+rsquo;s race, color, sex, gender identity, gender expression, genetic information, hairstyles or hair texture, national origin, religion, age, sexual orientation, individuals with disabilities, pregnancy, parental status, marital status, military status, or any other status protected by federal, state or local law. Our greatest strength comes from our ability to come together as unique individuals +mdash; come as you are and bring the best version of yourself.
Uncertain if you fulfill every requirement in our job description? Don't let that deter you! If you think you have the potential to shine in this role, we wholeheartedly invite you to apply. At Spoleto Festival USA, we enthusiastically evaluate a wide spectrum of candidates, valuing their diverse workplace backgrounds and experiences. Whether you're entering the world of arts and culture administration, reentering the workforce after a break, contemplating a career shift, or pursuing advancement on your career journey, we're eager to consider you for exciting opportunities within our organization. Your application will be met with appreciation and thorough consideration.
