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Job Title: Box Office Supervisor - THE POLAR EXPRESS Train Ride
Division/Department:Rail Events Productions/Front of House
Reports To:Rail Events Inc. (REI) Business Manager
Type of position:+nbsp;Non-exempt/Hourly
Employee Classification:+nbsp;Seasonal
Compensation:$21.00/hourly
Job Summary:
The Box Office Supervisor is responsible for setting the first impression of the event, so efficiency and friendliness are required. The position will be responsible for warmly greeting customers, confirming reservations, redeeming tickets, passing out Golden Ticket props, and directing patrons as needed. The Box Office Supervisor will manage responsibilities with a balance of patience and a sense of urgency, work well under pressure, have strong multi-tasking skills, and most importantly, have a pleasant demeanor.
Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.
Essential Duties and Responsibilities:
Act as an example to and assist in leading the entire Customer Service Agent team
Act as a liaison between the Customer Service Agents and the FOH + Business Manager
Welcome customers and assist the team with any service needs
Handle customer inquiries and ensure a pleasant customer experience
Confirm reservations, ensuring passengers have arrived at the appropriate date and time
Make any necessary updates to customers+rsquo; information, entering iit nto the system, and ensure that proper information has been punched in before delivering tickets
Assist customers with rebooking missed departures or seating issues, and making reservation adjustments to orders with incorrect ticket products
Acquire knowledge of on-board experience, performance highlights, and venue facilities and act as the point of reference for guests who need assistance or event information
Assist in the general care of the ticketing area, including keeping a clean and orderly space
Maintain a safe, welcoming, positive, and inclusive working environment and advise other management on related concerns
Other duties as assigned
Education, Skill + Work Experience Requirements:
Ability to learn the Etix Ticketing platform with efficiency and competency
Strong leadership and communication skills
Excellent customer service skills
Basic computer skills
Ability to work weekends and evenings
Possess a well-spoken manner in personal communications
Front desk, reservation, customer service experience preferred
Self-motivation and attention to details
Must be 18 or over
Work Environment:
Majority of time spent in a ticketing office setting
Able to work in cold, snowy, or otherwise inclement winter weather
Varied schedule requiring evenings, weekends, overtime, and holidays
Able to stand for prolonged periods of time
Able to stand and walk on uneven or unsteady surfaces aboard a moving train
Time spent in and around active railroad yard(s)
What+rsquo;s in it for you?
Serve others and create a world of make-believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the experience for all, big and small
Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
Catered meals for 5-show days
Comp tickets for your friends and family
Potential for end-of-season bonus+nbsp;
Working on THE POLAR EXPRESS+trade; Train Ride is unlike anything you will ever do.+nbsp; This immersive experience is unique to Rail Events Productions.+nbsp; The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician.+nbsp; With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs.+nbsp; We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.+nbsp;
Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.
