POSITION: TICKET SERVICES DIRECTOR
DEPARTMENT: Marketing
STATUS: Full-time/Exempt (On-site)
COMPENSATION: $68,700 - $70,000 Annually
START DATE: August 2025
Full job description can be found here:
https://www.scr.org/media/uqug2rlv/scr-job-description-ticket-services-director-6-25.pdf
ABOUT THE POSITION
South Coast Repertory (SCR) is seeking a Ticket Services Director to lead the Box Office team, which includes two full-time Associate Ticket Services Directors, part-time Ticket Services Leads, and Representatives. This position is integral for stewarding relationships and fostering loyalty with SCR's patrons through engaging with ticket buyers and building a culture of exceptional quality customer service. Through SCR's integrated database, Tessitura, the Ticket Services Director plays a key role in the customer research and data analysis functions that inform subscription and single ticket campaigns. As a SCR Tessitura super-user, this role also works interdepartmentally to spread awareness of the database's customer relationship management features, provide training and support, and assist with data gathering solutions.
ABOUT THE PERSON
Qualities and skills that best serve a Ticket Services Director may be:
-Minimum of 3 years of ticketing experience, with 2 years in a management position
-Passion for connecting audiences with the performing arts through superior customer service
-Articulate, organized, detail-oriented professional with strong mathematical and interpersonal communication skills
-Experience with Tessitura (required), reporting software (InfoMaker preferred), mass email applications (Wordfly preferred), and third-party ticket consignment integrations (i.e., Today Tix)
-Familiarity with ADA compliance related to ticketing
-Commitment to equity, diversity, inclusion and belonging, and enthusiasm to nurture an anti-racist work culture
SCR CULTURE AFFIRMATIONS
The Ticket Services Director serves as an essential contributor to South Coast Repertory+rsquo;s culture and success by embracing these affirmations:
-I am a leader. My actions drive the success of SCR by expanding our impact, building community support, and delivering results for our team. I lead by example.
-I am a collaborator. I bring my best, contributing my unique skills fully as we co-create our work. Our interdependent team navigates the unknown together.
-I am a lifelong learner. I commit to continuous growth +ndash; for myself and of others +ndash; by staying current in my field and supporting a culture of initiative and innovation.
-I serve as a representative of SCR. I embody SCR+rsquo;s mission, vision, and values in all aspects of work.
-I am an advocate for an inclusive workplace. I celebrate the contribution of diverse perspectives. I work to create an environment of safety, support and accountability so everyone can thrive.
WORKING CONDITION
Regular tasks of this position may include:
Sitting for 5-6 hours at a time
Speaking to ticket buyers over the phone and in-person
Occasional travel required for conferences
COMPENSATION
SCR offers a comprehensive compensation and benefits package including a retirement plan with a 2.5% employer match, escalating paid vacation, sick, mental health days and holidays, health benefits including medical, dental, vision, life and long-term disability insurance, complimentary tickets, and paid parking.
TO APPLY
Please submit a cover letter, resume, and three references to jobs@scr.org.
ABOUT THE COMPANY
Tony Award-winning South Coast Repertory, founded in 1964, is led by Artistic Director David Ivers and Managing Director Suzanne Appel. While its productions represent a balance of classic and modern plays and musicals, SCR is renowned for its extensive new-play development program, The Lab@SCR, which includes one of the nation's largest commissioning programs for emerging, mid-career, and established writers. Of SCR+rsquo;s more than 500 productions, one-quarter have been world premieres. SCR-developed works have garnered two Pulitzer Prizes and eight Pulitzer nominations, several Obie Awards, and scores of major new-play awards. Located in Costa Mesa, Calif., SCR is home to the 507-seat Segerstrom Stage, the 336-seat Julianne Argyros Stage, and the 94-seat Nicholas Studio.
SCR is a proud equal opportunity employer, embraces diversity, and is committed to creating an inclusive environment for all employees.
