Under the general direction of the Director, Audience Services, the House Manager serves as the primary Front-of-House (FOH) for all Soraya-presented events and Rental events held at The Soraya and its other venues (Plaza del Sol, Rehearsal Room, Gallery, etc). The incumbent oversees FOH operations before, during, and after each performance, including but not limited to prepping the venue for guests, greeting and seating patrons, assisting patrons who require help, and closing out the venue following performances.

Completes a post-event report following every performance and event that summarizes and memorializes the activities of the event, any issues that arose in the event, and how they were resolved.

Oversees the FOH hourly pooled staff of approximately 80 individuals including Ushers, Powered Cart Operators, Lead Ushers, and Senior Lead Ushers.

Ensures consistently high levels of service, safety, and professionalism and assists with hiring, training, scheduling, and overseeing timesheets and timekeeping for all employees.

Performs other duties as assigned.

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