The Groundlings Theatre + School is seeking an experienced, highly organized, and collaborative General Manager to oversee day-to-day theatre operations, including production management, front-of-house services, technical oversight, and cross-department coordination. The ideal candidate should have strong leadership skills, a deep understanding of live performance logistics, and a passion for creating positive experiences for both audiences and staff.

Key Responsibilities:

Operations + Staff Management
+bull; Supervise and support the Box Office, Technical Production, and Marketing Departments.
+bull; Ensure seamless execution of all performances, rentals, and events at the theatre.
+bull; Work with the Managing Director on annual scheduling of shows.
+bull; Book all independent shows and communicate logistics across all stakeholders.
+bull; Collaborate with the School Director to align scheduling and operational needs between the school and theatre.
+bull; Coordinate and oversee all school shows to ensure all logistics are covered and any scheduling conflicts are resolved.

Technical + Production Oversight
+bull; Work closely with the Tech Production Manager and Tech Coordinator to support tech staff and musicians.
Front-of-House + Guest Services
+bull; Supervise the Box Office to ensure a welcoming, efficient, and safe environment for guests.
+bull; Oversee Tessitura (our ticketing system), box office policies, and customer service procedures.
+bull; Ensure staff are trained in hospitality, safety, and accessibility protocols.

Marketing, Digital Stage + Media Coordination
+bull; Work in partnership with the Marketing Manager to execute campaigns that promote shows, classes and institutional branding.
+bull; Oversee the operations, scheduling, exhibition and distribution of The Groundlings+rsquo; digital content on platforms including YouTube, Vimeo, website content and other social media platforms.
+bull; Maintain the integrity, organization, and accessibility of the digital archives, including booking of content filming, past filmed content and performance records.
+bull; Manage the digital archives, including booking of new content and organization of past filmed content.
+bull; Coordinate and liaise with the Artistic Directors to ensure a cohesive and updated presence across all digital platforms that reflects the Groundlings voice and artistic identity. This includes the designing of social media assets and posters
Cross-Departmental Collaboration
+bull; Coordinate with the Artistic Directors, Business Development Manager and School
Director on shared initiatives.
+bull; Communicate departmental needs, budgets, and challenges to the Managing Director.
+bull; Maintain clear, proactive communication across departments to support mission-driven work.

Qualifications:
+bull; 5+ years of experience in theatre or live performance management, operations, or production.
+bull; Strong leadership and interpersonal skills with the ability to manage and motivate diverse teams. (maybe include some content from cross-departmental collaboration)
+bull; Excellent organizational, problem-solving, and time management abilities.
+bull; Familiarity with technical theatre, box office systems, and front-of-house operations.
+bull; Comfortable working flexible hours, including evenings and weekends.
+bull; Passion for the performing arts and the mission of The Groundlings.