This Position:

The Amphitheatre Front of House Manager will have the primary responsibility of training, scheduling and supervising all Medora Musical front of house staff. They will also ensure excellent customer service and safety while resolving guest problems at the Burning Hills Amphitheatre (BHA).

Schedule and supervise staff for all front of house positions at the BHA
Account for all hours reported on time sheets for front of house employees and ensure accuracy to submit to TRMF accounting staff for payroll.
Ensure excellent customer service and customer safety with all guests at the BHA
Assist the Director of Volunteer Programs with assigning volunteers and training them on their nightly duties
Know the placement of all emergency equipment in case of emergency
Be familiar with BHA safety procedures and protocols
Maintain inventory on necessary equipment and supplies

Supervisory Requirements:

Train and supervise all theater operations staff, as well as nightly volunteers.

Requirements
Required Skills/Abilities

Excellent verbal communication skill
Provide consistent, excellent customer servic
Reliable, on time, and ready for every shif
Ability to stand and move for extended periods of time.

Required Education and Experience

Must be willing to wear a headset, and respond quickly if needed.
Previous theater front of house experience required.
Previous Guest Service Experience preferre
Must be able to operate POS system, or willing to lear
Must possess math skills sufficient to make changes for customers quickly and accuratel
Must be fluent in English, bilingual a plus.

Work Environment

This position is generally working outside in hot conditions when working the Medora Musical but may be inside buildings when needed.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds.


Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Sunday through Saturday. Shifts vary based on business needs and the needs of the customer.


AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.