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Box Office Agent
Oklahoma City, OK
Description
Job Title: Box Office Agent

Division/Department: Rail Events Production/Front of House

Reports To: Front of House + Business Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Compensation: 16.00/hr


Job Summary: The Box Office Agent position works with the Front of House + Business Managers, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. Agent is responsible for setting the first impression of the event, so efficiency and friendliness are required.


Essential Duties and Responsibilities:

Welcoming customers as they approach the ticketing area and assist with any service needs
Confirm reservations
Acting as the point of reference for guests who need assistance or information
Ability to learn and work with Etix ticketing system (training will be provided) Confirm reservations, ensuring passengers have arrived at the appropriate date and time
Make any necessary updates to customers+rsquo; information, entering into the system and ensure that proper information has been punched in prior to delivering tickets
Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passenger
Assist in general care of ticketing area, including keeping a clean and orderly space
Assist in preparing first class amenities (if applicable to location)
Other duties as assigned
Work Environment

Able to work in cold, snowy or otherwise inclement winter weather
Ability to work weekends and evenings
Ability to lift 20-pound objects
Varied schedule requiring evenings, weekends and overtime
Majority of time spent on feet
What+rsquo;s in it for you?

Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
Amazing opportunity for folks starting out in their theater career
Serve others and create a world of make believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the holiday experience for all +ndash; big and small
Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
Catered meals for 5-show days
Comp tickets for your friends and family
Potential for end of season bonus
The Polar Express Train Ride is an immersive production on a moving train that brings rewarding experiences to our employees. Being part of the Front of House team is an excellent opportunity to learn the business side of a production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.


With a total cast, crew and front of house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Knowing we work long days throughout our season we do our best to support our local teams through the busy schedule that is our holiday season.


Requirements
Front desk, reservation, customer service experience preferred
Strong leadership and communication skills
Excellent customer service skills
Basic computer skills
Possess a well-spoken manner in personal communications