POSITION TITLE: Operations Manager
REPORTS TO: Senior Director of Operations
CLASSIFICATION:Regular, Non-exempt, Full-time

To apply send a resume, cover letter, + two professional references to jobs@blackrockcenter.org with title "Operations Manager - [Last Name, First Name]."



OVERVIEW
The Operations Manager is responsible for the day-to-day coordination and maintenance of BlackRock Center for the Arts' 30,000 sq ft facility (consisting of three performance spaces, two art galleries, two visual arts classrooms, two dance studios, and administrative offices) and non-theatrical equipment (including tables, chairs, desks, copy machines, and more). In addition, the Operations Manager will collaborate with BlackRock directors and managers to ensure the successful execution of all events, classes, camps, and rentals.

ABOUT BLACKROCK CENTER FOR THE ARTS
BlackRock Center for the Arts (BlackRock), the leading venue for the performing and visual arts in Upper Montgomery County, MD, provides the community with the highest level of quality performances, free gallery exhibitions, and arts education classes in a welcoming and intimate setting close to home.

JOB DUTIES AND RESPONSIBILITIES
The Operations Manager will:
-Manage the use, maintenance, and inventory of all BlackRock facilities and equipment including resource reservation systems, Genie personal lift, ice machine, laundry machines, tables, chairs, AV resources, and other event equipment.
-Coordinate event logistics (i.e. resource reservation, setup + breakdown plans, etc.) and provide day-of event support as assigned by the Senior Director of Operations.
-Maintain a ledger of internal and external work orders with Montgomery County Maintenance, Montgomery County Security, and other vendors, following up to ensure the timely execution of solutions and fixes.
-Develop and implement policies and procedures to improve efficiency and effectiveness of facility operations.
-Monitor customer feedback and satisfaction levels to identify areas for improvement and ensure a positive customer experience.
-Provide general office administrative support as needed.
-Provide a high level of customer service to all artists, patrons, and program stakeholders.
-Perform miscellaneous job-related duties as assigned.


EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS
-High School diploma
-1+ years of experience in facility management, operations management, or event planning, preferably in an arts and culture setting
-Must be willing to work flexible hours, including evenings, weekends, and some holidays to support events
-General knowledge of theatre and event best practices for health and safety
-Strong knowledge of computers and software including Microsoft Office Suite, Google Workspace Suite, and facility management systems
-Strong critical thinking skills and proactive problem-solving ability
-Ability to work well with a team, both as a lead and in a supporting role
-Effective verbal and written communication skills
-CPR, AED, + First Aid certification preferred but not required
-Valid driver's license preferred but not required
-Strong organizational and project management skills, with the ability to multitask and prioritize competing demands
-Exemplify a commitment to BlackRock's mission to bring performing and visual arts experiences to diverse audiences and providing accessible opportunities to engage in the arts

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Sit, stand, walk, and work at a computer, relative to an office environment
-Ability to work a flexible work schedule, including weekends and evenings and some holidays, as required
-Ability to lift, push, or maneuver up to 75 lbs.
-Ability to climb ladders and work in high places

EQUAL OPPORTUNITY EMPLOYER
BlackRock Center for the Arts has an institutional commitment to the principle of diversity. In that spirit, we welcome applications from all qualified individuals without regard to race, religion, creed, color, gender, sexual orientation, age, disability, or national origin.